Return & Refund Policy

1. Eligibility for Returns

You may request a return or replacement if:

• The product is damaged or defective upon delivery
• You received the wrong item
• The product is expired or near expiry

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (milk, fruits, vegetables, bakery items, etc.)
• Opened or used products
• Items without original packaging
• Products purchased under special discounts or clearance sales

3. Replacement Policy

• Eligible products may be replaced with the same item (subject to availability)
• If replacement is not available, a refund will be issued
• Replacement requests are processed after verification

4. Refund Policy

Refunds will be processed under the following conditions:

• Approved return requests
• Out-of-stock replacement items
• Cancelled orders (before dispatch)

5. Return Process

To initiate a return:

• Contact us via phone or email
• Provide order details and issue (with photos if required)
• Our team will verify and guide you through the process

6. Order Cancellation

• Orders can be cancelled before dispatch
• Once dispatched, cancellation may not be possible
• Refund eligibility depends on order status

7. Important Notes

• Products must be returned in original condition and packaging
• Refunds/replacements are subject to verification by our team
• Abuse of return policy may lead to refusal of future requests

8. Contact Us

For return or refund requests, contact: